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DELIVERY
Delivering Products that are in stock to countries in the EU usually takes 3 to 7 business days, while delivering to the UK usually takes 2 to 7 business days.
For Products not currently in stock, the delivery time may be up to 15 business days.
We do not ship on certain public holidays.
Delivery of an order shall be completed when we deliver the Products to the address you gave us.
Our carrier may contact you to arrange deliveries, confirm delivery details and rearrange deliveries (where applicable) from time to time.
Products are shipped to you based on the information which you provide to us and you are responsible for the accuracy of such information. If any regulations are breached (including but not exclusively export/import regulations) due to inaccurate information provided by you then you are responsible for such breach.
Please note: these time frames are given for normal (i.e. non-pandemic) circumstances, whereby depending on your location and applicable regulations, there might be slight delays on top of regular delivery times should Events outside our control (i.e. Covid-19 lockdowns) occur.
Tracking code
After your order has been dispatched, you shall receive a message from us containing your delivery tracking code. This code will allow you to track the delivery of your Products (where such service is made available).
Failed delivery
If no one is available at your address to take delivery, the carrier may leave a delivery attempt notice to advise that the order has been returned to their local depot. If this occurs, please contact the carrier at the number listed on the delivery attempt notice.
You may try reviewing the location of your order through the supplied tracking code or reviewing your email inbox for any delivery status messages from our carrier.
If you have further issues, please contact us at support@byrokko.com.
RETURNS & CANCELLATIONS
Cancelling your order prior to delivery
You may cancel any order free of charge and without giving us any reason, provided it has not yet been shipped. We begin processing orders placed at our online store almost immediately.
If you wish to cancel your order, please contact us at support@byrokko.com as soon as possible. If the order hasn’t left our warehouse yet we may still cancel your order.
If cancelation of the order can be done by us at our warehouse (i.e. the order has not yet been handed to our carrier for delivery), we shall cancel the order and send you notification via email, whereby the cancellation will be free of charge and we shall return any payments you may have already paid us regarding the cancelled order.
If cancellation is not possible, the Products will be delivered to you and may be returned in accordance with the procedure set out below.
RETURNING DEFECTIVE PRODUCTS
Defective Products
In addition to what your country-specific legislation prescribes, the delivered Products may be considered as lacking in conformity with regards to your order or otherwise (hereinafter: “Defective”), if you were delivered damaged Products or incorrect Products, if the Products do not have satisfactory quality, if the Products are not fit for the purpose that they were supplied for (as well as any specific purpose you made known to us and thereby guaranteed by us prior to the sale), or if the Products are not as advertised (i.e. not matching the description given to you, or any models or samples shown to you at the time of purchase).
Defective Products may be returned after you have received them as set out below.
Return request and stated remedy claim
If you would like to return a Defective Product, please reach out to us at support@byrokko.com and describe the issue at hand, as well as state what your desired remedy is, whereby you may require that we (may freely choose a remedy regardless of the following order):
- remedy (i.e. fix) the defect,
- return part of the amount paid in proportion to the defect,
- replaces the Defective Products with new Products,
- return the entire amount you paid for the Products.
Should you wish to return a Defective Product, you should send us the above mentioned return request and stated remedy claim no later than 2 months after discovering such Defect, whereby under applicable country-specific legislations this period might be amended in the favour of the Buyer.
Under general EU Consumer Protection Legislation, we are liable to you for any Defect (lack of conformity) in a Product that becomes apparent within a minimum of 6 years from delivery of such Product, whereby under applicable country-specific legislations this period might be amended in the favour of the Buyer. The foregoing does not limit your statutory rights in any way.
If the Defect has been successfully remedied and if the remedy includes the Buyers receipt of a fixed or new Product, the above mentioned period of our Defect liability is fully renewed in the favour of the Buyer and shall be deemed as starting from the moment the Buyer received the remedied goods.
Please note that as of the time of drafting these Terms of Sale our Products do not have spare parts and we do not therefore provide spare parts to our customers.
When receiving your return request, we may also ask you to provide us with additional information (i.e. provide images of the faulty item) or proof of purchase (i.e. your Order Confirmation number, invoice number, etc.) prior to complying to or rejecting your request.
In situations where we shall not dispute the existence of the Defect, we shall notify you that we agree with the existence of the Defect in writing and shall carry out your requested remedy as soon as possible, whereby we might notify you that you are required to return the Defective Product to us and that we shall not (or are unable to) carry out the remedy prior to receiving the Product (i.e. we may refuse to offer you the refund before the Defective Product is received by us).
Should this be the case, please refer to the How to return Defective Products section of these Terms of Sale.
In situations where we shall dispute the existence of the Defect (and your requested remedy), we shall also reply to you in writing with our justification for doing so, whereby, regardless of whether we agree with the existence of the Defect or not, our written communication to you regarding the matter shall be sent no later than within 8 days from receiving your return request.
All accepted refunds shall include the full amount you paid for the Defective Product (i.e. the price of the Product including any and all taxes as well as the Costs of delivery) from the applicable Order Confirmation, whereby we shall also refund you the shipping costs you might have incurred due to our request, that the Defective Product be sent back to us.
You will be refunded by us to the credit/debit card or other payment method provided by you when the order was originally placed, or as specified by you in your refund request. The refund will be processed as soon as practicable but within 8 working days of the Defective Product arriving to us.
We do not accept packages sent with Collect on Delivery (COD).
How to return Defective Products
When seeking a refund, please see section RETURNING DEFECTIVE PRODUCTS of the Terms of Sale and contact us at support@byrokko.com prior to sending us any Products.
When notifying you regarding our approval of your refund request and remedy claim, we shall specify, if we require that you return the Defective Product to us and we may refuse to offer you the refund before the Defective Product is received by us.
When this is the case, you should seal the Defective Product in a normal parcel and send it by ordinary post to our address at:
SHINE BROWN, proizvodnja, trgovina in storitve, d.o.o.
Poslovna cona Žeje pri Komendi, Pod topoli 5
1218 Komenda,
Slovenia – EU
We shall notify you immediately upon our receipt of the Defective Product and carry out your chosen remedy. If you require us to refund you in full, we shall transfer you the full amount you paid for the Defective Product (i.e. the price of the Product including any and all taxes as well as the Costs of delivery) from the applicable Order Confirmation, whereby we shall also refund you the shipping costs you incurred when sending the Defective Product back to us.
You will be refunded by us to the credit/debit card or other payment method provided by you when the order was originally placed, or as specified by you in your refund request. The refund will be processed as soon as practicable but within 8 working days of the Defective Product arriving to us.
We do not accept packages sent with Collect on Delivery (COD).
YOUR RIGHT OF WITHDRAWAL
Without having to state any reason whatsoever, you may exercise your statutory right of withdrawal and return the Product to us in exchange for a full refund.
You may do this by sending us an email (or letter / fax message) containing your clear and unequivocall intent regarding the withdrawal within 30 calendar days from the day the Product had been delivered to you or to a third party (as indicated by you and referring to the carrier), whereby if you have ordered multiple Products which formed one order but arrived in separate parts, within 30 calendar days after the last Product from that order had been delivered.
It is sufficient that you send such withdrawal notification to us before the stated withdrawal period ends.
Should you choose to withdraw, you are required to return the applicable Products without undue delay to us no later than within 30 calendar days from the day on which you have communicated to us that you invoke your right of withdrawal.
We also have a statutory right to refuse your right of withdrawal for Products that have been made to your specification, or which have been personalised, or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly, or where sealed Products have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
Please make sure that the Products you wish to return are not missing any parts (e.g. both items of a pair must be returned) and that they have not been used in any way other than what is reasonably necessary to decide their properties and if you want to keep them.
If you do not comply with the foregoing and the value of the Products you wish to return has diminished as a consequence of your unnecessary use, we can hold you liable for such diminished value by lowering the refund amount or, in extreme cases, rejecting your right of withdrawal entirely.
We shall reimburse to you all payments received in connection with the Products you are withdrawing from, including the Costs of delivery (with the exception of any supplementary costs resulting from your choice of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event no later than 14 calendar days from the day on which we are informed about your decision to exercise your right of withdrawal. We may however choose to withhold the reimbursement until we have received the Products back or until you have supplied evidence of having sent back the Products.
You can also inform us that you want to exercise your right of withdrawal by way of a printed withdrawal from that you can find below and send it to our address, as stated in the previous paragraph:
(please copy the following form and replace the missing information marked with an * and post it to us if you wish and wish to withdraw from the contract)
To: SHINE BROWN, proizvodnja, trgovina in storitve, d.o.o.
Registered Business Address: Poslovna cona Žeje pri Komendi, Pod topoli 5
City Code / City: 1218 Komenda,
Country: Slovenia, Europe
Company Identification Number: 8224790000
VAT ID Number: SI 54529034
E-mail: support@byrokko.com
I, (*please enter your name) hereby give notice that I am withdrawing from the contract of sale of the following goods ( * please state the items you purchased on our platform), ordered on the (*please enter the date on which you ordered the goods) and received on ( * please enter the date on which you received the goods).,
Name of the buyer ( * please enter your name)
Address of the buyer (*please enter your adress and contact infromation)
Signature the buyer (only if this form is to be sent via post and on paper),
On the: ( * Please enter the date of postage)
Withdrawal refund information
Should you wish to exercise your right of withdrawal and obtain a refund, please see section YOUR RIGHT OF WITHDRAWAL of the Terms of Sale or contact us at support@byrokko.com.
When returning the Products in connection with your withdrawal from this contract, you should seal the applicable Products in a normal parcel and send them by ordinary post to our address at:
SHINE BROWN, proizvodnja, trgovina in storitve, d.o.o.
Poslovna cona Žeje pri Komendi, Pod topoli 5
1218 Komenda,
Slovenia – EU
All withdrawal refunds shall include the full amount you paid for the Product including any and all taxes as well as the Costs of delivery (with the exception of any supplementary costs resulting from your choice of delivery other than the least expensive type of standard delivery offered by us) from the applicable Order Confirmation, whereby we shall not refund you the shipping costs you might have incurred when returning the Product back to us.
You will be refunded by us to the credit/debit card or other payment method provided by you when the order was originally placed, or as specified by you in your withdrawal notification or physical withdrawal form.
The refund will be processed as without undue delay and in any event no later than 14 calendar days from the day on which we are informed about your decision to exercise your right of withdrawal.
We may however choose to withhold the reimbursement until we have received the Products back or until you have supplied evidence of having sent back the Products.
We do not accept packages sent with Collect on Delivery (COD).
EVENTS OUTSIDE OUR CONTROL
An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, or failure of public or private telecommunications networks (including without limitation power failures, mobile network failures and Internet disturbances). This would also include suspension of our services and/or the Platform resulting from maintenance and upgrades to our systems or the systems of any party used to provide our services and/or the Platform, outages on any internet network or in the case of mobile networks where you are not in an area of mobile coverage.
If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms of Sale, we will contact you as soon as reasonably possible to notify you and our obligations under these Terms of Sale will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.
Where the Event Outside Our Control affects our delivery of a Product to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. You may cancel the distance contract if an Event Outside Our Control takes place and you no longer wish that we provide the Products, whereby the procedure for withdrawal from the contract should be used mutatis mutandis.